CGV - Hotel du Savoir

General conditions of sale

Summary

1 General conditions
2 Changes to the General Terms and Conditions
3 General terms and conditions and use of our website
4 Use of the site
5 Online Bookings and Third-Party Websites
6 Payment methods and credit card payment processes
7 Cancellations and no-shows
8 Bookings made through other channels
9 Accommodation changes by Hotel du Savoir
10 Changes to the reservation at the request of the Customer
11 Identification, damage deposits, extras and cleaning — Prior authorization on payment card
12 Requirements related to arrival and departure procedures
13 facilities/services included in the price
14 Responsibility for damage or loss of goods belonging to the Customer
15 Responsibility for damage or loss of property belonging to the Hôtel du Savoir
16 Use of the Hotel du Savoir and peaceful enjoyment of the premises for all visitors
17 No Smoking and Candle Free Policy
18 Access to the rooms by the Management
19 Complaints
20 Childcare policy
21 Pets
22 Disputes
23 Various
24 Protection of personal data

General conditions

These conditions apply to all reservations and all accommodation agreements concluded between “the Customer” and Hôtel du Savoir.

Once a reservation is accepted by the Hotel du Savoir, a contract exists between the Customer and the Hotel du Savoir; the fact that a Customer makes a reservation indicates the acceptance of these General Conditions by the Customer.

Changes to the General Terms and Conditions

These Terms and Conditions are subject to change at any time and without notice. Before making your reservation, we recommend that you consult the latest changes in progress on our website.

General terms and conditions and use of our website

The use of our website is subject to the General Terms and Conditions explained below. By using this website, the Customer acknowledges being legally bound by these General Terms and Conditions.

All discounted rates announced are limited offers, subject to availability, and may be subject to a minimum number of nights. Although every effort has been made to ensure the accuracy of the information presented, the Hotel du Savoir declines all responsibility for any errors or omissions and reserves the right to change the information and descriptions of the accommodations listed and its products.

Access to the reservation is limited to the exclusive use of individuals or businesses to the exclusion of any group of rooms formed for the same period of stay. Any group request for more than 5 rooms must be formulated in writing (email) and subject to a quote and contract (rates and cancellation conditions specific to groups).

Use of the site

The use of the websites is limited to persons over 18 years of age, of legal age to conclude a contract.

Online Bookings and Third-Party Websites

Please note that different terms and conditions and cancellation policies apply to online bookings made by Booking Agents and other affiliated sites depending on the city, accommodation and rate type selected. Take the time to carefully read the room rate information that is available before you make your reservation online.

Payment methods and credit card payment processes

Except for the Customer who benefits from the “Non-refundable” rate, the Customer must pay the total amount of the balance upon departure or arrival using a nominative credit/debit card. It will also have to comply with the verification using the latest technology that uses chip and PIN code.

Upon arrival, the Customer must also pay a deposit, either using a prior authorization on his card or by cash payment (see the paragraph below on deposits).

The Customer opting for our “Non-refundable” rate benefits from our best prices available at the time of booking. Full payment is mandatory at the time of booking and is definitely non-refundable.

As a security measure, our “Non-refundable” Customer and anyone who has made his reservation through a third party and who has paid in full for his stay must also validate a prior payment authorization (pre-authorization) on his credit/debit card and provide a piece of identification in real time upon arrival.

The Hotel du Savoir accepts the main credit and debit cards.

The Hotel du Savoir does not accept checks.

The Hotel du Savoir reserves the right to validate a prior payment authorization on credit cards used as a guarantee for reservations corresponding to the amount of the first night of the stay before arrival. The Hotel du Savoir reserves the right to cancel reservations associated with refused or invalid credit cards.

Credit/debit card transactions will be charged at the local exchange rate, the Hotel du Savoir declines all responsibility for any additional fees that may be applied.

Cancellations and no-shows

In accordance with Article L. 221-28 of the Consumer Code, the customer does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code. The conditions of sale of the reserved rate specify the procedures for cancelling and/or modifying the reservation.

The cancellation of a reservation will only be effective from the date of receipt. Cancellation must be done by email. A cancellation confirmation will then be sent to you. If you do not receive a cancellation confirmation, it is entirely possible that we did not receive your cancellation. It is the Customer's responsibility to ensure that their cancellation request has been received. Cancellations must be received by noon (local time) two days prior to the scheduled arrival date for bookings made through a third party partner. Cancellations of reservations made directly on the hotel website must reach us by noon (local time) the day before the scheduled arrival date. It is important that you keep the cancellation number that was sent to you. If the Customer does not show up or attempts to cancel within 48 hours prior to the scheduled arrival, he is then considered to be in the “No show” category and he will have to pay the total amount which is non-refundable.

Bookings with prepayment cannot be subject to any changes and/or cancellations (“Non-Refundable” rate), as long as the total amount and any additional extras have been charged at the time of booking. Amounts paid in advance, such as deposits, will not be subject to any refund. In this case, it is mentioned in the conditions of sale of the rate.

The Customer accepts that the above cancellation fees are a fair and true estimate of the loss that Hotel du Savoir should incur for the cancellation of a reservation. In the event of interruption of the stay due to the customer, the full agreed price will be collected. In the case of reservations with prepayment, no refund will be granted as a result.

Bookings made through other channels

Bookings can be made by other sources, including online travel agencies, tour operators or other websites that apply different cancellation policies. Please check your confirmation for more details.

Changes in accommodation by the Hotel Petit Belloy Saint-Germain

Whilst every reasonable effort has been made by Hotel du Savoir to ensure that bookings made under this agreement are in a position to be honored, we reserve the right to relocate any reservation to accommodation of a similar size and standard in the locality. The Customer acknowledges that the Hotel du Savoir declines all responsibility for any loss or damage suffered by or caused to the Customer following the move.

Changes to the reservation at the request of the Customer

If the Customer wishes to change his reservation (for example, change the dates of the stay or the accommodation requested), the Hotel du Savoir cannot guarantee that he will be in a position to do so and declines all responsibility for any losses, damages or additional expenses that may occur in such circumstances.

While changes are not allowed for the Non-refundable rate, they are allowed for flexible bookings (subject to availability) if requested no later than 48 hours prior to scheduled arrival. Additional fees may apply if the accommodation rate for the new nights differs from that of the previous reservation. All change requests must be sent to us in writing.

Identification, deposits for damages, extras and cleaning — Prior authorization on a payment card

A photo ID will be required upon arrival.

Room beds can only accommodate the maximum number of customers indicated in the description, and in accordance with the legislation concerning Establishments Receiving the Public. No additional visitors are allowed. Upon arrival, the customer must provide the hotel with the names of all the people staying with him. Unfortunately, the names of no additional visitors can be added after registration has been completed.

The Hotel du Savoir reserves the right to take a deposit upon arrival. A guarantee of €50 is required per night and per occupied room in addition to the payment of the stay.

Only one payment can be considered, and only the person in charge will take responsibility for the conduct of the other occupants.

Payment will be used to cover incidental items including, but not limited to, breakage, damage to property in the residence, cleaning costs due to the room being left unacceptably clean, excessive electricity consumption, and violations of regulations such as smoking in rooms or disturbing other visitors enjoying the hotel. The deposit can also be used by the Management team in case of the presence of additional visitors who are not authorized to use the hotel and its facilities.

At the end of your stay without incident, the pre-authorization will be released in accordance with the policy applied by your banking institution. As a general rule, it takes between 3 and 10 working days, however for some banks this period is extended.

However, the Customer should note that with the prior authorization system, there is no money transfer at the moment, but this will have an impact on the available balance and on the spending threshold authorized with the card, as long as the prior authorization is in progress. L'Hôtel du Savoir is not responsible for delays related to pre-authorization releases by credit card companies.

In the event of disturbances to other visitors, or in the event of damage suffered by the hotel, the cost incurred by the Hotel du Savoir will be deducted from the Deposit paid, and only the remaining balance will return to the Customer.

If this cost exceeds the amount of the Deposit, the Customer undertakes to indemnify the Hotel du Savoir for damages, additional cleaning costs or other expenses and undertakes to pay all recovery costs, including all legal fees, and other expenses.

Hereby, the Customer gives his consent to the Hotel du Savoir to debit from the Customer's credit card all reasonable expenses incurred that are not covered by the Deposit.

Requirements related to arrival and departure formalities — Return of keys

The Customer must comply with the regulations imposed by the Hotel du Savoir at the time of arrival and departure. Unless otherwise agreed in advance, rooms are generally available from 15:00 on the day of arrival. In the case of online check-in, the hotel reserves the right to check the identity documents of each guest. As part of an online payment, the customer must be the holder of the credit card used in his name. The credit card used for payment will be requested by the hotel upon arrival. In the event of a dispute, the hotel reserves the right to request an alternative payment method or to cancel the reservation.

To ensure early arrival (before 12:00), it is necessary to pre-register the room from the previous night. In the event of a no-show in such circumstances, then a fee equivalent to two nights will be charged.

Without prior agreement, all rooms must be vacated and keys returned by 12 noon on the day of departure. By prior arrangement, late departures may be considered for the day of departure. A late check out is subject to an additional charge. An additional night's accommodation will be charged for all departures after 15:00. If the Customer does not show up for his departure formalities before 15:00 on the day of scheduled departure and without prior authorization, the Hotel du Savoir reserves the right to remove the Customer's personal effects from the room and declines all responsibility for the loss or possible damage of these effects.

Facilities/services included in the price

All rooms are fully furnished and equipped with appliances such as television, minibar, coffee machine, kettle...

Meals and drinks are not included in our product offer unless mentioned in your reservation.

No objects/devices should be removed from the room. The list and prices of objects and services are available at the hotel reception.

All advertised prices include bed linen, towels, cable TV access and WiFi internet. The private use of WiFi is subject to French legislation, security and recognition of the IP address. The user is responsible for actions committed since accessing them, even if they were carried out by a third party.

The price announced includes the classic service of a hotel, it includes VAT according to the current rate. The tourist tax not included, applicable to all persons aged 18 and over, will be collected by the Hotel du Savoir and indicated on the customer's invoice.

Responsibility for damage or loss of goods belonging to the Customer

The Customer is solely responsible for his choice of Services on the Site and for their suitability to his needs, so that the responsibility of Hôtel du Savoir cannot be sought in this regard.

The Customer is also solely responsible for the information communicated at the time of any reservation of a Service. L'Hôtel du Savoir cannot be held responsible in the event of erroneous or fraudulent information communicated by the Customer. In addition, only the Customer is responsible for the use of his account and for any reservation made, both in his personal name and on behalf of third parties, including minors, unless he demonstrates fraudulent use that is not the result of any fault or negligence on his part. In this respect, the Hôtel du Savoir must be immediately notified of any misuse or fraudulent use of its email address.

The Customer undertakes to use the Site and the Services offered there in accordance with the applicable regulations and these General Conditions. In the event of a breach by the Customer of his obligations under these General Terms and Conditions, the latter is responsible for the damage caused by him to the Hôtel du Savoir or to third parties. As such, the Customer undertakes to guarantee the Hôtel du Savoir against all claims, actions or remedies of any nature that may result from them and to indemnify it for any damage, costs or compensation of any kind relating thereto. In particular, the Customer undertakes, by making a final reservation of a Service, to pay the price and to respect the Special Conditions relating thereto. In fact:

Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the Service reservation at the Customer's expense, without prejudice to any action that the Hotel du Savoir may take against the latter;

The Customer must not invite into the Establishment a person whose behavior is likely to cause harm to the Establishment;

The Customer must not bring drinks or food from outside sources into the Establishment (rooms and common areas), unless the Establishment has clearly authorized this in advance;

Our establishment is 100% non-smoking; which means that in this case, it is forbidden to smoke in the establishment, including in the rooms;

The Customer must not interfere with the operation of the Establishment and must not compromise the safety of the Establishment or the people who are there;

More generally, any behavior contrary to good morals and public order within the Establishment as well as the non-compliance with the Internal Regulations of the Establishment, will lead the Director of the Establishment and/or any other Service provider to ask the Customer to leave the premises without any compensation and/or without any refund if a payment has already been made. In the event that no payment has yet been made, the Customer must pay the price of the Services consumed before leaving the premises;

Minors can only stay in an Establishment accompanied by an adult and provided with a personal identity document. If the accompanying person is an adult other than the parents, the adult must have parental authorization from the child's parents. The Institution may request these elements;

The Customer also undertakes that the computer resources made available to him by the Establishment (in particular the Wifi network) are in no way used for the purposes of reproduction, representation, provision or communication to the public of works or objects protected by copyright or by related rights, such as texts, images, or related rights, such as texts, images, photographs, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Property Code intellectual when such permission is required. The Customer is also required to comply with the security policy of the Establishment's internet access provider, including the rules for using the security means implemented in order to prevent the illicit use of computer resources and to refrain from any act that undermines the effectiveness of these means.

The Customer is responsible for all damage caused by him and/or his guests within the Establishment and bears all costs generated by this damage and/or by non-compliance with the above rules. The Hotel du Savoir reserves the right to intervene if necessary.

Responsibility for damage or loss of property belonging to the Hotel du Savoir

It is the Customer's responsibility to take reasonable care of the room and its contents during their stay at the Hotel du Savoir.

The room and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of your stay, otherwise fees may be charged.

We remind the Customer to lock the rooms securely and to close all doors and windows when you leave.

Except in the case of normal wear and tear, you are responsible for any damage to the room or its contents during your stay that occurs as a result of negligence, wilful default, or irresponsible behavior on the part of you or the persons occupying the room or their guests. Any damage must be reported to the Management immediately.

Use of the Hotel du Savoir and peaceful enjoyment of the premises for all visitors

The Customer must not do anything in the accommodation that may violate the Law.

Under no circumstances should the Customer create any nuisance to other customers or staff members.

The Hotel du Savoir authorizes the use of its residential complexes only for personal, appropriate and legally compliant use.

The Hotel du Savoir expressly prohibits access to its residential complexes to persons other than those listed on the official reservation document.

The Hotel du Savoir and the Customer agree that no right of occupancy arises from the use of the residence.

The Customer is not authorized to re-rent/sublet the room to a third party.

L'Hôtel du Savoir reserves the right to refuse entry to the hotel and the accommodation of a Customer if, upon arrival, the Management reasonably believes that the person is under the effect of alcohol or drugs, that this person is not dressed properly or is behaving in a threatening, abusive or otherwise unacceptable manner.

The Hotel du Savoir applies a strict Anti-Party policy. Do not exceed the maximum number of people per room and noise levels should not cause disturbance to other visitors. Additional fees will be charged to a Customer's account if it is proved that a party has taken place.

Maximum room occupancy is shown on your booking confirmation.

The Customer must comply with all reasonable rules and procedures in force within the hotel, including, but not limited to, health and safety procedures and requirements, and registration requirements.

If, during a stay, the Hotel du Savoir receives serious complaints about the Customer, or if the Customer behaves in a manner prejudicial to the enjoyment of other customers or their guests, or if the Customer is in violation of the General Conditions, then the Hotel du Savoir reserves the right to end the Customer's stay without notice and without any obligation to refund any sum of money.

No Smoking and Candle Free Policy

All rooms at the Hotel du Savoir are non-smoking rooms. A fee of €350 per stay will be charged if you smoke in the room.

The use of candles or open flames in the bedroom is strictly prohibited. Any act that goes against detection and security systems is subject to prosecution.

Access to the rooms by the Management

The Management team and its authorized personnel may enter the rooms at any time in order to inspect the room, and to carry out repair or maintenance work.

Claims

The Hotel du Savoir guarantees to strive to make all reasonable efforts necessary to ensure that the accommodation chosen by the Customer is properly furnished and of good quality.

In case of dissatisfaction, the Customer must immediately inform the Hôtel du Savoir of any complaint, no later than 12 hours after arrival. If the Hotel du Savoir does not comply with its guarantee and if it does not have the capacity to correct the problem, the Hotel du Savoir will choose at its option to provide you with a replacement room (subject to availability) or a partial refund of the price paid.

The responsibility of the Hotel du Savoir will in no case exceed the amount paid for the rental period.

Childcare policy

Children under 3 years of age are accommodated free of charge in rooms that allow the installation of a baby bed.

Pets

Small pets are allowed in the rooms for an additional fee of 15 euros per night.

Guide dogs are allowed within the establishment.

Disputes

The General Terms and Conditions are governed by French law, without impeding any mandatory protective provisions that may apply in the consumers' country of residence. The Customer is informed by the Hotel du Savoir of the possibility of using, in the event of a dispute relating to these General Conditions, a conventional mediation procedure or any other alternative method of dispute resolution, under the conditions provided for in Title I of Book VI of the Consumer Code. After contacting the customer service or the Establishment to try to resolve the dispute amicably, and in the event of a negative response or lack of response within sixty (60) days from the referral, the Customer may contact the consumer mediator responsible for the professional free of charge, namely the Association of European Mediators (AME CONSO)

The procedures for contacting the Mediator and his contact details are available by clicking on the following link: Referral procedures and contact details of the Mediator, or on the site www.mediationconso-ame.com
Referral to the Mediator may be made within twelve (12) months after the first complaint.
The Mediator's referral form is available from the following link: Mediator referral form | Tourism and Travel.

L'Hôtel du Savoir also informs the Customer of the existence of a European platform for Online Dispute Resolution (“RLL”) to which he can use. The Customer can access it from the following link: https://ec.europa.eu/consumers/odr

Various

In accordance with article L.223-1 of the Consumer Code, consumers who do not wish to be the subject of commercial prospecting by telephone can register free of charge on a list opposing telephone canvassing. This list is accessible via the following site: www.bloctel.gouv.fr.

We may collect and process certain personal data. You can read our personal data protection policy on our website: https://www.hotel-du-savoir.com or by requesting communication by email to the email address RGPD@madeho.fr.

For any question relating to the management of your data by us or to exercise your rights, you can contact us:

By email to the attention of the DPO at the following address: RGPD@madeho.fr
By post to the following address: 1, rue Racine, 75006 Paris, France

Protection of personal data

For any question relating to the management of your data by us or to exercise your rights, you can contact us:

By email to the attention of the DPO at the following address: RGPD@madeho.fr
By post to the following address: 1, rue Racine, 75006 Paris, France